De-Escalation Training

Respond with calm, clarity, and confidence.

Build practical communication skills for navigating tense interactions in senior care and other people-centered settings. This training focuses on recognizing early signs of distress, listening with empathy, and responding respectfully while maintaining personal safety.

Topics include:

• Recognizing signs of escalating distress

• Using calm language, tone, and body language

• Understanding personal space and boundaries

• Considering unmet needs and environmental stressors

• Knowing when to step back and request assistance

Designed for: Caregivers, frontline staff, supervisors, administrators, and family caregivers.